Turnaround Time
Most orders are produced and shipped the same business day or within 1 business day after:
- Payment has been completed, and
- The digital proof has been approved in writing.
Production time begins only after proof approval. Orders requiring revisions, custom finishing, large quantities, or special materials may require additional production time.
Shipping
LeeSignworks ships orders from the Atlanta, Georgia area using FedEx or UPS.
We currently ship only within the United States, including Alaska and Hawaii.
Important Shipping Information
- Orders are not shipped on weekends or federal holidays.
- Weekends and holidays are not counted as production or carrier transit days.
- Shipping charges are determined based on the destination, package size, weight, and selected shipping service. The applicable shipping options and charges are displayed at checkout after the customer enters a delivery address.
- Carriers may apply additional handling fees to oversized packages, especially packages longer than 48 inches.
- Ground shipping provides an estimated delivery date but does not guarantee arrival on a specific date.
- LeeSignworks is responsible for producing and shipping the order within the stated turnaround time. We are not responsible for carrier delays after the package has been accepted by FedEx or UPS.
- If your order must arrive by a specific date, please contact us before placing your order to request an express or guaranteed shipping option. We will confirm the available service and additional cost.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
FedEx and UPS may charge an address correction or rerouting fee when an incorrect or incomplete address is submitted. Any address correction fee charged by the carrier may be billed to the customer.
Please review your shipping information carefully before completing your order.
Shipping Delays
Delivery may be delayed because of circumstances outside our control, including:
- Severe weather
- Natural disasters
- Carrier service interruptions
- Holiday shipping volume
- Incorrect or incomplete addresses
- Transportation or regional delivery disruptions
During the peak holiday season, approximately November 21 through January 2, customers should allow an additional 1–2 business days or more, depending on the destination and carrier conditions.
LeeSignworks is not responsible for delays caused by carriers, weather, holidays, natural disasters, or other events beyond our reasonable control.
Tracking Information
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Please allow the carrier time to scan and update the package after the shipping label has been created.
Local Delivery
Most orders are shipped via FedEx or UPS for fast and reliable delivery.
If you're located within 25 miles of Cumberland Mall (Atlanta, GA), you may select Local Delivery during checkout.
Local Delivery is available for orders of $49 or more.
Most local deliveries are completed on the next business day after production is finished. However, depending on our production schedule and workload, delivery may take up to two business days.
Once your order is ready, we'll contact you by email or text to confirm your delivery date and time. Please ensure someone is available to receive the order if required.
If your delivery address is outside our local delivery area, standard shipping options will be available during checkout.
Questions About Delivery
For shipping upgrades, delivery-date questions, or local delivery questions, please contact us:
Email: mail@leesignworks.com
Text: 770-880-0558
Business days in transit from: Atlanta, GA
